We understand that there may be occasions when you need to cancel an order. We strive to make the cancellation process simple and transparent. Below, you will find all the relevant details about our cancellation policy.
Cancellation of Orders
You have the option to cancel your order at any time before it has been shipped. To cancel an order, please contact our customer service team at [email protected], providing your order number and a brief explanation for the cancellation request.
If your order has already been shipped, it cannot be canceled. However, you can still return the item following our return policy.
If you cancel your order before it has been shipped, we will issue a full refund to your original payment method. Please keep in mind that it may take 6-11 business days for the refund to reflect in your account, depending on your bank or credit card company’s processing times.
Please note that we reserve the right to cancel any order for any reason at any time. If we need to cancel your order, we will promptly inform you and provide a full refund.
Changes to Orders
If you need to make changes to your order, such as updating the shipping address or adding items, please contact our customer service team at [email protected] as soon as possible.
Once your order has been shipped, we cannot make any modifications to it. Nevertheless, you can still return the item according to our return policy.
If circumstances beyond our control, such as stock availability or a pricing error, necessitate changes to your order, we will promptly reach out to you. We will present you with options to either cancel the order or proceed with the necessary modifications.
Cancellation Due to Unforeseen Circumstances
In certain situations, unforeseen circumstances may require us to cancel an order. These circumstances could include natural disasters, shipping delays, or other events beyond our control.
If you have any questions or concerns regarding our cancellation policy, please do not hesitate to contact our customer service team at [email protected].